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Grievance Officer Information

Registered MSME | UDYAM-GJ-09-0055606

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, ClickCatalyst has designated the following Grievance Officer to address any grievances or concerns regarding our services or platform.

Designated Officer:
ClickCatalyst Support Team
Official Address:
Sector 2D, Gandhinagar 382007, Gujarat, India
Contact Number:
+91 635 287 8159
Email Address:
grievance@clickcatalyst.digital
Response Timeline:
We acknowledge all grievances within 48 hours and aim to resolve them within 30 days.

Filing a Grievance

To file a grievance, please send a detailed email to the address mentioned above with the following information:

  • Your full name and contact information
  • Your account details (if applicable)
  • A clear description of your grievance or concern
  • Any relevant order/transaction IDs or screenshots
  • The specific remedy or action you are seeking

Escalation Procedure

If you are not satisfied with the resolution provided, you may escalate your concern by sending a follow-up email with "ESCALATION" in the subject line. Please note that all escalations will be reviewed by our senior management team.

Important Note: Before approaching any external regulatory bodies or payment gateways for refund disputes, we request users to first exhaust the grievance redressal mechanism provided here.

Last Updated: April 20, 2025